Refund policy
At Rosabella, we value our customers and aim to provide a straightforward shopping experience. This Return & Refund Policy explains the conditions and procedures for requesting a return or refund for purchases made through our online store.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order, subject to the conditions outlined in this policy.
To be eligible for a return:
- Items must be unused and in their original condition.
- Products should be returned with their original packaging, where applicable.
- Proof of purchase, such as an order confirmation or receipt, must be provided.
- The return request must be submitted and approved by our customer support team before the item is shipped back.
Certain items may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions, as permitted by law.
2. How to Request a Return
To initiate a return, please contact our customer support team at:
Email: VazquezPacolandia811@gmail.com
Please include the following information in your email:
- Your order number
- The item you wish to return
- The reason for your return
- Relevant photos, if the item arrived damaged, defective, or incorrect
Our support team will review your request and provide instructions if the return is approved. Please do not send items to an address until return instructions have been provided.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us at VazquezPacolandia811@gmail.com.
Include your order number and clear photos of the item and its packaging, where applicable. We will review the information and work with you to determine an appropriate resolution in accordance with applicable law.
4. Refund Processing
Once an approved return has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will generally be issued to your original payment method. Processing times may vary depending on your payment provider or financial institution.
Any applicable refund amount and deductions, if permitted by law and disclosed where required, will be communicated to you.
5. Return Shipping Costs
Unless otherwise required by applicable law or agreed upon by Rosabella:
- Customers may be responsible for return shipping costs when returning an item for personal preference or other non-product-related reasons.
- If an item arrives damaged, defective, or incorrect, please contact our support team for instructions regarding return shipping arrangements.
Original shipping fees, where applicable, may not be refundable unless required by law or otherwise stated by Rosabella.
6. Exchanges
If you would like to exchange an item, please contact our customer support team at VazquezPacolandia811@gmail.com.
Exchange requests are subject to product availability and approval. If an exchange is unavailable, an alternative resolution may be offered where appropriate.
7. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing it.
Cancellation requests are subject to the order's fulfillment status. Once an order has been processed or shipped, cancellation may no longer be possible, and the return procedure may apply.
Nothing in this section limits any cancellation or other rights available to customers under applicable law.
8. Non-Returnable Items
Where permitted by applicable law, certain items may be excluded from returns, including:
- Products marked as final sale
- Personalized or custom-made items
- Items that cannot be returned for hygiene or safety reasons after opening
- Gift cards and other non-refundable products, where permitted by law
Any applicable exclusions will be communicated where required. This section does not limit statutory consumer rights.
9. Late or Missing Refunds
If you have not received an approved refund:
- Check your bank account or payment account.
- Contact your card issuer or payment provider to confirm whether the refund is still processing.
- If the refund remains outstanding, contact us at VazquezPacolandia811@gmail.com.
We will review your request and provide available updates.
10. Policy Updates
Rosabella reserves the right to update this Return & Refund Policy from time to time. Changes will be posted on this page with an updated revision date.
Changes will not remove rights that customers are entitled to under applicable law.
11. Contact Information
For questions regarding returns, refunds, exchanges, or order issues, please contact:
Store Name: Rosabella
Email: VazquezPacolandia811@gmail.com
We appreciate your business and thank you for shopping with Rosabella.